How To Fix CRM_MKTCCM_PCPG_GEN020 - Error occurred during reading of segment profiles in campaign template

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCCM_PCPG_GEN - CRM Marketing CCM: Messages for Partner Campaign Generation

• Message number: 020

• Message text: Error occurred during reading of segment profiles in campaign template

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCCM_PCPG_GEN020 - Error occurred during reading of segment profiles in campaign template ?

  The SAP error message CRM_MKTCCM_PCPG_GEN020 indicates that there was an issue while reading segment profiles in a campaign template within the SAP Customer Relationship Management (CRM) module. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting.
  Possible Causes:
  
  Missing or Incomplete Data: The segment profile or campaign template may not be fully defined or may be missing required data.
  Authorization Issues: The user may not have the necessary authorizations to access the segment profiles or campaign templates.
  Configuration Issues: There may be configuration problems in the CRM system that prevent the proper reading of segment profiles.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or system performance problems.
  Segmentation Settings: Incorrect settings in the segmentation process or issues with the segmentation model can lead to this error.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the segment profile and campaign template are filled out correctly. Verify that the segment profile exists and is active.
  Review Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to access the campaign templates and segment profiles.
  Configuration Review: Review the configuration settings related to campaign management and segmentation in the SAP CRM system. Ensure that all necessary settings are correctly configured.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Database Consistency Check: Perform a consistency check on the database to identify any inconsistencies that may be causing the error.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to investigate campaign templates and segment profiles.
  Documentation: Refer to the SAP Help Portal for documentation on campaign management and segmentation in SAP CRM.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.