How To Fix CRM_MKTCCM_JOB_MSG002 - Error while adding message to log; return code is &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCCM_JOB_MSG - messages for collaborative campaign batch jobs

• Message number: 002

• Message text: Error while adding message to log; return code is &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCCM_JOB_MSG002 - Error while adding message to log; return code is &1 ?

  The SAP error message CRM_MKTCCM_JOB_MSG002 indicates that there was an error while trying to add a message to the log during a marketing campaign job execution. The return code provided in the error message (&1) can give more specific information about the nature of the error.
  Possible Causes:
  
  Insufficient Authorizations: The user executing the job may not have the necessary authorizations to write to the log.
  Database Issues: There may be issues with the database connection or the database itself, such as being down or unreachable.
  Log Table Issues: The log table where messages are being written may be locked, full, or corrupted.
  Configuration Issues: There may be misconfigurations in the marketing campaign settings or job settings.
  System Performance: High system load or performance issues could lead to timeouts or failures in writing logs.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to execute the job and write to the log.
  Database Connection: Verify that the database is up and running, and that there are no connectivity issues.
  Log Table Status: Check the status of the log table. Ensure it is not locked or full. You may need to clear old logs or increase the size of the log table.
  Review Job Configuration: Check the configuration of the marketing campaign job to ensure that all settings are correct.
  System Performance: Monitor system performance and check for any bottlenecks. If necessary, optimize the system or schedule jobs during off-peak hours.
  Check Return Code: Analyze the specific return code provided in the error message for more detailed troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SM37 to check job logs and SLG1 to view application logs for more details on the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  System Logs: Review system logs (transaction SM21) for any related errors or warnings that could provide additional context.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with the specific return code and any relevant logs.