How To Fix CRM_MKT_WORKFLOW111 - Workitem &1 has the status "In progress"; no changes possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_WORKFLOW - CRM Marketing: Workflow

• Message number: 111

• Message text: Workitem &1 has the status "In progress"; no changes possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_WORKFLOW111 - Workitem &1 has the status "In progress"; no changes possible ?

  The SAP error message CRM_MKT_WORKFLOW111 indicates that a work item in the SAP CRM system is currently in progress, and therefore, no changes can be made to it. This typically occurs in the context of workflows where a work item is being processed, and the system prevents modifications to ensure data integrity and consistency.
  Cause:
  
  Work Item Status: The work item is actively being processed by a user or a system task, which locks it for changes.
  Workflow Execution: The workflow associated with the work item is still running, and it has not yet reached a point where it can be modified.
  User Lock: The user who is supposed to process the work item may have not completed their task, leaving the work item in a locked state.
  
  Solution:
  
  Check Work Item Status: Verify the status of the work item in the workflow. If it is indeed "In progress," you may need to wait until the current processing is completed.
  Identify the User: If a specific user is holding up the work item, you may need to contact them to complete their task.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor the status of the work item and see if it is stuck or delayed.
  Terminate or Reassign: If the work item is stuck and cannot be processed, you may need to terminate it or reassign it to another user. This typically requires appropriate authorizations.
  Check for Errors: Look for any errors in the workflow log that might indicate why the work item is not progressing. Use transaction SWI6 to analyze the workflow log.
  Consult Documentation: Review the workflow documentation or consult with your SAP administrator for specific procedures related to your organization's workflows.
  
  Related Information:
  
  Workflow Configuration: Understanding how workflows are configured in your SAP system can help in troubleshooting issues related to work items.
  User Authorizations: Ensure that users have the necessary authorizations to process work items and that there are no restrictions preventing them from completing their tasks.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to workflow processing.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult SAP's support portal for further assistance.