How To Fix CRM_MKT_WORKFLOW109 - Workitem &1 has the status "Deleted"; no changes possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_WORKFLOW - CRM Marketing: Workflow

• Message number: 109

• Message text: Workitem &1 has the status "Deleted"; no changes possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_WORKFLOW109 - Workitem &1 has the status "Deleted"; no changes possible ?

  The SAP error message CRM_MKT_WORKFLOW109 indicates that a work item has been marked as "Deleted," which means that no further changes can be made to it. This typically occurs in the context of SAP CRM workflows, where work items represent tasks or activities that need to be processed.
  Cause:
  
  Work Item Deletion: The work item in question has been deleted, either manually by a user or automatically by the system based on certain conditions.
  Workflow Status: The workflow associated with the work item has reached a status that prevents further modifications.
  System Configuration: There may be specific configurations or settings in the workflow that dictate when a work item can be deleted or modified.
  
  Solution:
  
  Check Work Item Status: Verify the status of the work item in the workflow. If it is indeed marked as "Deleted," you will not be able to make changes to it.
  Review Workflow Logs: Look at the workflow logs to understand why the work item was deleted. This may provide insights into whether it was a manual action or a system-triggered event.
  Recreate Work Item: If changes are necessary, you may need to recreate the work item. This could involve restarting the workflow or creating a new instance of the task.
  Consult Documentation: Review the SAP documentation or help resources related to workflows and work items to understand the implications of a deleted status.
  Contact SAP Support: If the issue persists or if you need further assistance, consider reaching out to SAP support for guidance specific to your system configuration and workflow setup.
  
  Related Information:
  
  Workflow Management: Understanding how workflows are managed in SAP CRM can help prevent similar issues in the future. Familiarize yourself with the workflow configuration and the lifecycle of work items.
  User Permissions: Ensure that users have the appropriate permissions to manage work items and workflows, as this can affect their ability to modify or delete items.
  System Logs: Check system logs for any errors or warnings that may have occurred around the time the work item was deleted, as this could provide additional context.
  
  By following these steps, you should be able to address the error message and understand the underlying issues related to the deleted work item.