How To Fix CRM_MKT_WORKFLOW110 - Workitem &1 has the status "Accepted"; no changes possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_WORKFLOW - CRM Marketing: Workflow

• Message number: 110

• Message text: Workitem &1 has the status "Accepted"; no changes possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_WORKFLOW110 - Workitem &1 has the status "Accepted"; no changes possible ?

  The SAP error message CRM_MKT_WORKFLOW110 indicates that a work item has been accepted and is currently in a status that does not allow for any changes. This typically occurs in the context of SAP CRM workflows, where work items represent tasks that need to be completed by users.
  Cause:
  The primary cause of this error is that the work item has already been accepted by a user or a process, and as a result, it is locked for further modifications. This is a common scenario in workflow management where once a task is accepted, it is expected that the user will complete it without further changes to its parameters or data.
  Solution:
  To resolve this issue, you can consider the following steps:
  
  
  Check Work Item Status: Verify the status of the work item in the workflow. If it is indeed in the "Accepted" status, you will need to either complete the task or reject it, depending on your business process.
  
  
  Complete the Work Item: If you have the necessary permissions and the work item is ready to be processed, complete the task as intended. This will change its status and allow for further actions.
  
  
  Reassign or Forward the Work Item: If the work item needs to be handled by someone else, you can forward it to another user who can then accept and complete it.
  
  
  Consult Workflow Administrator: If you believe that the work item should be editable or if there is a need to change its status, consult with your workflow administrator or SAP support team. They may have the necessary permissions to change the status or provide insights into the workflow design.
  
  
  Review Workflow Design: If this issue occurs frequently, it may be worth reviewing the workflow design to ensure that it aligns with your business processes and that users are aware of the implications of accepting work items.
  
  
  Related Information:
  
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by User) to monitor and manage work items in the workflow.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message or provide updates and patches.
  Documentation: Review SAP documentation on workflow management to understand the lifecycle of work items and the implications of their statuses.
  
  By following these steps, you should be able to address the error and manage the work item effectively.