How To Fix CRM_MKT_RTOM_PUBLISH002 - Data in the RTOM queue is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_PUBLISH - Messages for the RTOM Publish Job

• Message number: 002

• Message text: Data in the RTOM queue is inconsistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_PUBLISH002 - Data in the RTOM queue is inconsistent ?

  The SAP error message CRM_MKT_RTOM_PUBLISH002 indicates that there is an inconsistency in the data within the RTOM (Real-Time Object Management) queue. This error typically arises in the context of SAP CRM (Customer Relationship Management) when there are issues with the data being processed for marketing or sales activities.
  Cause:
  
  
  Data Inconsistency: The primary cause of this error is that the data in the RTOM queue does not match the expected format or structure. This can happen due to:
  
  Corrupted or incomplete data entries.
  Changes in the underlying data model that have not been reflected in the RTOM queue.
  Issues during data transfer or synchronization processes.
  
  
  
  Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to inconsistencies.
  
  
  System Errors: Bugs or glitches in the SAP system or during the execution of specific transactions can also result in this error.
  
  
  Solution:
  To resolve the CRM_MKT_RTOM_PUBLISH002 error, you can follow these steps:
  
  
  Check the RTOM Queue:
  
  Use transaction code CRMD_ORDER or CRMD_ORDERADM_H to check the status of the RTOM queue.
  Look for any entries that appear to be incomplete or corrupted.
  
  
  
  Analyze the Data:
  
  Review the data entries in the RTOM queue to identify any inconsistencies or anomalies.
  Ensure that all required fields are populated correctly.
  
  
  
  Reprocess the Queue:
  
  If you identify specific entries causing the issue, you may need to delete or correct them.
  Use transaction SMQ1 (for outbound queues) or SMQ2 (for inbound queues) to monitor and manage the queues.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to RTOM and ensure they are set up correctly.
  Consult with your SAP Basis or functional team to verify that all necessary configurations are in place.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Consult SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and any steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SMQ1, SMQ2, and SLG1 for monitoring and managing the RTOM queue.
  Documentation: Review SAP documentation related to RTOM and CRM to understand the expected data structures and configurations.
  Testing: After making changes, perform thorough testing to ensure that the issue is resolved and that the RTOM queue is functioning as expected.
  
  By following these steps, you should be able to identify and resolve the inconsistency in the RTOM queue that is causing the error message CRM_MKT_RTOM_PUBLISH002.