How To Fix CRM_MKT_RTOM_PUBLISH000 - Publish job is already running

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_PUBLISH - Messages for the RTOM Publish Job

• Message number: 000

• Message text: Publish job is already running

What causes this issue?

There is another instance of the publish job that is currently being
executed.

System Response

The system does not allow multiple executions of the publish job at the
same time. The publish job aborts and therefore does not publish data to
RTOM.

How to fix this error?

Wait until the other instance of the publish job finishes. Then execute
the publish job again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_PUBLISH000 - Publish job is already running ?

  The SAP error message CRM_MKT_RTOM_PUBLISH000 Publish job is already running typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing and campaign management functionalities. This error indicates that a publish job, which is responsible for publishing marketing data or campaign information, is already in progress. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Concurrent Job Execution: The error usually arises when a publish job is triggered while another instance of the same job is still running. This can happen if the job takes longer than expected to complete or if multiple users attempt to publish simultaneously.
  Job Scheduling Issues: If jobs are scheduled to run at overlapping times without proper management, it can lead to this error.
  System Performance: If the system is under heavy load, jobs may take longer to complete, leading to conflicts.
  
  Solution:
  
  
  Check Running Jobs: 
  
  Use transaction code SM37 to check the status of background jobs. Look for any jobs related to the publish process that are currently running.
  If you find a job that is stuck or taking too long, you may need to analyze it further or terminate it if necessary.
  
  
  
  Wait for Completion: If a publish job is currently running, the simplest solution is to wait for it to complete before attempting to start a new one.
  
  
  Job Management: 
  
  Review the scheduling of publish jobs to ensure they do not overlap. Adjust the timing of jobs to prevent concurrent executions.
  Consider implementing a locking mechanism or a flag in your process to prevent multiple instances from being triggered.
  
  
  
  System Performance Monitoring: 
  
  Monitor system performance to ensure that it can handle the load. If necessary, optimize the system or increase resources to improve job execution times.
  
  
  
  Error Handling: Implement error handling in your job scheduling process to manage situations where a job is already running. This could involve notifying users or logging the event for further analysis.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for CRM marketing functionalities to understand the expected behavior of publish jobs and best practices for managing them.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same problem and can offer insights or solutions.
  
  By following these steps, you should be able to resolve the CRM_MKT_RTOM_PUBLISH000 error and prevent it from occurring in the future.