How To Fix CRM_MKT_RTOM_PUBLISH001 - No feedback was received from RTOM for the previous publish job

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_PUBLISH - Messages for the RTOM Publish Job

• Message number: 001

• Message text: No feedback was received from RTOM for the previous publish job

What causes this issue?

RTOM sends a feedback response to CRM after every publish operation.
This response has not yet been received.

System Response

The publish job aborts and therefore does not publish data to RTOM.

How to fix this error?

Wait until the feedback response from RTOM is received.
Check the system connection from RTOM to CRM, if necessary.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_PUBLISH001 - No feedback was received from RTOM for the previous publish job ?

  The SAP error message CRM_MKT_RTOM_PUBLISH001 indicates that there was an issue with the Real-Time Object Management (RTOM) system not providing feedback for a previous publish job. This can occur in the context of SAP Customer Relationship Management (CRM) when trying to publish marketing-related data.
  Causes:
  
  Network Issues: There may be connectivity problems between the CRM system and the RTOM system, preventing feedback from being received.
  RTOM System Down: The RTOM system might be down or experiencing issues, which can lead to a lack of response.
  Configuration Issues: Incorrect configuration settings in either the CRM or RTOM systems can lead to communication failures.
  Job Timeout: The publish job may have taken too long to process, leading to a timeout and no feedback being sent back.
  Data Issues: There may be issues with the data being published, such as inconsistencies or errors that prevent successful processing.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the CRM and RTOM systems. You can test connectivity using ping or other network diagnostic tools.
  Verify RTOM Status: Check if the RTOM system is up and running. If it is down, you may need to restart it or contact your system administrator.
  Review Configuration Settings: Ensure that the configuration settings for both the CRM and RTOM systems are correct. This includes checking RFC connections and any relevant parameters.
  Monitor Job Logs: Look at the job logs for the publish job to identify any specific errors or warnings that may provide more context on the failure.
  Increase Timeout Settings: If the job is timing out, consider increasing the timeout settings for the publish job in the CRM system.
  Data Validation: Validate the data being published to ensure there are no inconsistencies or errors that could prevent successful processing.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SM37 to monitor job statuses and SLG1 to check application logs for more detailed error messages.
  Documentation: Refer to the official SAP documentation for CRM and RTOM for detailed configuration and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.