How To Fix CRM_MKT_EXTERNAL202 - Connection test failed

CRM_MKT_EXTERNAL202 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 202

• Message text: Connection test failed

What causes this issue?

The connection test was unsuccessful. For information on the cause of
the error and how to solve it, refer to the application log and to the
long texts for the messages preceding this one.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_MKT_EXTERNAL202 - Details

• The SAP error message CRM_MKT_EXTERNAL202 Connection test failed typically indicates that there is an issue with the connection between the SAP system and an external system, often related to marketing or CRM functionalities. This error can arise due to various reasons, including configuration issues, network problems, or incorrect credentials.
  Causes:
  
  Incorrect Configuration: The connection settings in the SAP system may not be configured correctly. This includes incorrect URLs, ports, or service endpoints.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the external system.
  Authentication Problems: The credentials used for the connection (username/password) may be incorrect or have expired.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the external system.
  Service Availability: The external service may be down or not available at the moment.
  
  Solutions:
  
  
  Check Configuration Settings:
  
  Verify the connection settings in the SAP system. Ensure that the URL, port, and other parameters are correct.
  Check the configuration in transaction