How To Fix CRM_MKT_EXTERNAL202 - Connection test failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 202

• Message text: Connection test failed

What causes this issue?

The connection test was unsuccessful. For information on the cause of
the error and how to solve it, refer to the application log and to the
long texts for the messages preceding this one.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL202 - Connection test failed ?

  The SAP error message CRM_MKT_EXTERNAL202 Connection test failed typically indicates that there is an issue with the connection between the SAP system and an external system, often related to marketing or CRM functionalities. This error can arise due to various reasons, including configuration issues, network problems, or incorrect credentials.
  Causes:
  
  Incorrect Configuration: The connection settings in the SAP system may not be configured correctly. This includes incorrect URLs, ports, or service endpoints.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the external system.
  Authentication Problems: The credentials used for the connection (username/password) may be incorrect or have expired.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the external system.
  Service Availability: The external service may be down or not available at the moment.
  
  Solutions:
  
  
  Check Configuration Settings:
  
  Verify the connection settings in the SAP system. Ensure that the URL, port, and other parameters are correct.
  Check the configuration in transaction SPRO under the relevant settings for CRM or Marketing.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the external system.
  Ensure that there are no network issues or outages.
  
  
  
  Verify Credentials:
  
  Check the username and password used for the connection. Ensure they are correct and have not expired.
  If applicable, reset the password and update it in the SAP configuration.
  
  
  
  Review Firewall Settings:
  
  Ensure that the necessary ports are open and that the firewall is not blocking the connection.
  Consult with your network/security team to verify that the connection is allowed.
  
  
  
  Check External Service Status:
  
  Verify that the external service is up and running. If it is down, you may need to wait until it is restored.
  Contact the support team for the external service if necessary.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  Look for any relevant logs on the external system as well.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and Marketing to ensure that all prerequisites and configurations are met.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.