How To Fix CRM_MKT_EXTERNAL201 - Connection test successfully carried out

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 201

• Message text: Connection test successfully carried out

What causes this issue?

The connection test was successful; CRM can now use this connection.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL201 - Connection test successfully carried out ?

  The SAP error message "CRM_MKT_EXTERNAL201 Connection test successfully carried out" typically indicates that a connection test to an external system (like a marketing system or a third-party application) has been executed successfully. However, this message can sometimes be misleading if you are expecting a different outcome or if there are subsequent issues that arise after the connection test.
  Cause:
  
  Successful Connection: The message itself indicates that the connection to the external system was established successfully. This means that the network settings, credentials, and endpoint configurations are correct.
  Subsequent Issues: If you are experiencing issues after this message, it could be due to:
  
  Incorrect data being sent or received.
  Authorization issues in the external system.
  Configuration problems in the SAP CRM or the external system.
  Data format mismatches or validation errors.
  
  
  
  Solution:
  
  Verify Data: Ensure that the data being sent to or received from the external system is in the correct format and meets the expected criteria.
  Check Authorizations: Make sure that the user credentials used for the connection have the necessary permissions in both SAP CRM and the external system.
  Review Configuration: Double-check the configuration settings in both SAP CRM and the external system to ensure they are set up correctly.
  Logs and Traces: Look at the application logs and traces in both SAP and the external system to identify any errors or warnings that may provide more context about the issue.
  Test with Different Data: If possible, try testing the connection with different sets of data to see if the issue persists.
  Consult Documentation: Refer to SAP documentation or the documentation of the external system for any specific requirements or known issues related to the integration.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_MKT_EXTERNAL201 message.
  Integration Scenarios: Understand the specific integration scenario you are working with (e.g., SAP Marketing Cloud, third-party marketing tools) to ensure all prerequisites are met.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve any issues related to the CRM_MKT_EXTERNAL201 message.