How To Fix CRM_MKT_CRR003 - No Contacts found.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_CRR - Message class of Mkt response recording

• Message number: 003

• Message text: No Contacts found.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_CRR003 - No Contacts found. ?

  The SAP error message CRM_MKT_CRR003: No Contacts found typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to retrieve or display contacts related to a specific business partner, marketing campaign, or other relevant entities, but the system does not find any associated contacts.
  Causes:
  
  No Contacts Created: There may simply be no contacts created for the specific business partner or marketing campaign you are trying to access.
  Incorrect Selection Criteria: The search criteria used to find contacts may be too restrictive or incorrect, leading to no results being returned.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues that prevent contacts from being displayed.
  Authorization Issues: The user may not have the necessary authorizations to view the contacts, leading to the appearance that no contacts exist.
  Data Deletion: Contacts may have been deleted or archived, making them unavailable for retrieval.
  
  Solutions:
  
  Check Contact Creation: Verify that contacts have been created for the relevant business partner or marketing campaign. You can do this by navigating to the relevant transaction or using the appropriate report.
  Review Search Criteria: Ensure that the search criteria you are using to find contacts are correct and not overly restrictive. Try broadening the search parameters.
  Data Synchronization: If your system is integrated with other systems, check for any synchronization issues. Ensure that data is being transferred correctly between systems.
  Authorization Check: Verify that you have the necessary authorizations to view contacts. You may need to consult with your system administrator to ensure your user role has the appropriate permissions.
  Check for Deletions: Investigate whether contacts have been deleted or archived. If they have been archived, you may need to restore them or access them through an archive report.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) to manage contacts and CRMD_ORDER for managing CRM orders.
  Reports: Use standard reports in SAP CRM to check for existing contacts, such as CRM_MKT_CONTACTS or similar reports that can help you identify existing contacts.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation or help files related to CRM contact management for more detailed guidance on managing contacts.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.