How To Fix CRM_MKT_CRR002 - The process type of template &1 is not an Interaction Log.

CRM_MKT_CRR002 - Overview

• Message type: E = Error

• Message class: CRM_MKT_CRR - Message class of Mkt response recording

• Message number: 002

• Message text: The process type of template &1 is not an Interaction Log.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_CRR002 - The process type of template &1 is not an Interaction Log. ?

  The SAP error message CRM_MKT_CRR002 indicates that there is an issue with a marketing template in the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the process type of the specified template (denoted by &1) is not recognized as an Interaction Log. This can occur when trying to create or manage marketing activities that require a specific type of template.
  
  Cause:
  
  Incorrect Template Type: The template you are trying to use is not set up as an Interaction Log. Interaction Logs are specific types of records in SAP CRM that are used to document interactions with customers.
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent the template from being recognized as an Interaction Log.
  Template Misassignment: The template may have been incorrectly assigned or created with the wrong process type.
  
  
  Solution:
  
  
  Check Template Configuration:
  
  Go to the template management area in SAP CRM and verify the settings for the