How To Fix CRM_MKT_CRR002 - The process type of template &1 is not an Interaction Log.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_CRR - Message class of Mkt response recording

• Message number: 002

• Message text: The process type of template &1 is not an Interaction Log.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_CRR002 - The process type of template &1 is not an Interaction Log. ?

  The SAP error message CRM_MKT_CRR002 indicates that there is an issue with a marketing template in the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the process type of the specified template (denoted by &1) is not recognized as an Interaction Log. This can occur when trying to create or manage marketing activities that require a specific type of template.
  Cause:
  
  Incorrect Template Type: The template you are trying to use is not set up as an Interaction Log. Interaction Logs are specific types of records in SAP CRM that are used to document interactions with customers.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the template from being recognized as an Interaction Log.
  Template Misassignment: The template may have been incorrectly assigned or created with the wrong process type.
  
  Solution:
  
  
  Check Template Configuration:
  
  Go to the template management area in SAP CRM and verify the settings for the template in question.
  Ensure that the process type is set to "Interaction Log" or the appropriate type required for your marketing activity.
  
  
  
  Create a New Template:
  
  If the existing template cannot be modified to meet the requirements, consider creating a new template specifically designed as an Interaction Log.
  Ensure that all necessary fields and settings are correctly configured.
  
  
  
  Review Process Types:
  
  Check the available process types in your SAP system to ensure that the Interaction Log process type is active and correctly configured.
  You may need to consult with your SAP administrator or technical team to verify the configuration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on setting up and managing templates in CRM.
  Look for specific instructions related to Interaction Logs and marketing activities.
  
  
  
  Testing:
  
  After making changes, test the template to ensure that it works as expected and that the error message no longer appears.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Training and Documentation: Consider reviewing training materials or documentation related to SAP CRM marketing functionalities to better understand how templates and Interaction Logs work.
  
  If the issue persists after following these steps, it may be necessary to involve SAP support for further assistance.