How To Fix CRM_LRP004 - Problems occurred when creating demands in external Scheduling Engine

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LRP - CRM Interface WFM Core System

• Message number: 004

• Message text: Problems occurred when creating demands in external Scheduling Engine

What causes this issue?

A problem occurred with one or more queues when using qRFCs to create
requirements in the external Scheduling Engine.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your System Administration. They can analyze the existing queues
using the qRFC Monitor (transaction <ZK>smq1</>).
If you use the standard implementation for the external Scheduling
Engine, (using BAdI CRM_SRV_SDL), the relevant queues are those
starting with the name <ZK>CRM_BT_LRP </>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LRP004 - Problems occurred when creating demands in external Scheduling Engine ?

  The SAP error message CRM_LRP004 indicates that there are issues when creating demands in the external Scheduling Engine. This error typically arises in the context of SAP Customer Relationship Management (CRM) and its integration with external scheduling systems, such as SAP Advanced Planning and Optimization (APO) or other third-party scheduling tools.
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the integration between SAP CRM and the external scheduling engine can lead to this error.
  Data Issues: Missing or incorrect data in the demand creation process, such as invalid product codes, customer information, or demand quantities.
  System Connectivity: Problems with the network or connectivity between SAP CRM and the external scheduling engine can prevent successful demand creation.
  Authorization Issues: Insufficient user authorizations to create demands in the external system.
  Technical Errors: Bugs or issues in the external scheduling engine or in the SAP CRM system itself.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the integration between SAP CRM and the external scheduling engine. Ensure that all necessary parameters are correctly set.
  Validate Data: Ensure that all required data for demand creation is complete and accurate. Check for any missing or incorrect entries in the relevant master data.
  Test Connectivity: Verify the network connectivity between SAP CRM and the external scheduling engine. Ensure that both systems can communicate without issues.
  Review Authorizations: Check the user roles and authorizations to ensure that the user attempting to create demands has the necessary permissions.
  Check Logs: Look at the application logs in both SAP CRM and the external scheduling engine for any error messages or warnings that could provide more context about the issue.
  Consult Documentation: Refer to SAP notes and documentation related to the specific version of SAP CRM and the external scheduling engine for any known issues or patches.
  Contact Support: If the issue persists, consider reaching out to SAP support or your system administrator for further assistance.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Integration Documentation: Review the integration documentation for SAP CRM and the external scheduling engine to ensure compliance with best practices.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the CRM_LRP004 error and implement an appropriate solution.