How To Fix CRM_LRP003 - Connection to the planning system could not be set up

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LRP - CRM Interface WFM Core System

• Message number: 003

• Message text: Connection to the planning system could not be set up

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE CRM_SYSTEMVERWALTUNG OBJECT DOKU ID TX LANGUAGE EN

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LRP003 - Connection to the planning system could not be set up ?

  The SAP error message CRM_LRP003 indicates that there is an issue with establishing a connection to the planning system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to integrate with other systems, such as SAP Advanced Planning and Optimization (APO) or other planning tools.
  Causes:
  
  Network Issues: There may be network connectivity problems between the CRM system and the planning system.
  Configuration Errors: Incorrect configuration settings in the RFC (Remote Function Call) destination or in the planning system settings.
  Authorization Issues: The user may not have the necessary authorizations to access the planning system.
  System Downtime: The planning system may be down or undergoing maintenance.
  Incorrect System Parameters: The parameters set in the CRM system for connecting to the planning system may be incorrect.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the CRM system and the planning system is stable and operational.
  Use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the SAP GUI and check the RFC destination settings for the planning system.
  Ensure that the connection type is correct and that the target system is reachable.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in both the CRM and planning systems to ensure they are correctly set up for integration.
  Look for any missing or incorrect parameters.
  
  
  
  Check User Authorizations:
  
  Ensure that the user account being used to connect has the necessary authorizations in both the CRM and planning systems.
  Review roles and profiles assigned to the user.
  
  
  
  System Status:
  
  Verify that the planning system is up and running. Check for any scheduled maintenance or downtime.
  If the planning system is down, coordinate with the relevant team to resolve the issue.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to the specific version of your CRM and planning systems for any known issues or patches.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Monitoring: Implement monitoring tools to proactively check the health of the connections between systems to avoid future occurrences of this error.
  
  By following these steps, you should be able to diagnose and resolve the CRM_LRP003 error effectively. If the issue persists, consider reaching out to SAP support for further assistance.