How To Fix CRM_LOY_PSH_UIU007 - You are not authorized to view details of the follow-up document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH_UIU - Message Class for UI for Partnership

• Message number: 007

• Message text: You are not authorized to view details of the follow-up document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH_UIU007 - You are not authorized to view details of the follow-up document ?

  The SAP error message CRM_LOY_PSH_UIU007 indicates that a user is not authorized to view the details of a follow-up document in the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios where a user attempts to access information that their current user role or authorization profile does not permit.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user does not have the necessary authorizations assigned to their user profile to view the follow-up document.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for accessing specific CRM objects or transactions.
  Document Status: The follow-up document may be in a status that restricts access based on business rules or configurations.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check the authorization check that failed. This will provide insights into which specific authorization object is missing.
  Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Modify Roles:
  
  If the required authorizations are missing, you may need to modify the user’s roles or create a new role that includes the necessary permissions.
  Ensure that the role includes access to the relevant authorization objects related to CRM follow-up documents.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, contact your SAP security team or administrator to request the required access.
  
  
  
  Review Document Status:
  
  Check if the follow-up document is in a status that restricts access. If so, consult with the relevant business process owner to understand the access rules.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, test the access again to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects in SAP CRM that pertain to document access. Common objects include CRM_ORDER, CRM_ORDERADM_H, and others depending on the specific document type.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide guidance on authorization settings for CRM documents.
  Documentation: Review SAP documentation on user roles and authorizations in CRM to understand best practices for managing access.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve the authorization issue.