How To Fix CRM_LOY_PSH015 - Cannot close partnership as point account has a point balance

CRM_LOY_PSH015 - Overview

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 015

• Message text: Cannot close partnership as point account has a point balance

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH015 - Cannot close partnership as point account has a point balance ?

  The SAP error message CRM_LOY_PSH015 indicates that you are trying to close a partnership in the Customer Relationship Management (CRM) system, but the operation cannot be completed because the associated point account has a point balance. This typically occurs in loyalty management scenarios where customers earn and redeem points.
  
  Cause:
  The error arises due to the following reasons:
  
  Existing Point Balance: The partnership you are trying to close has an active point account with a non-zero balance. This means that there are points that have not been redeemed or adjusted.
  System Restrictions: The system is designed to prevent the closure of partnerships that still have outstanding points to ensure that customers can redeem their points before the partnership is terminated.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Point Balance:
  
  Navigate to the point account associated with the partnership and check the current point balance.
  You can do this by accessing the loyalty management module