How To Fix CRM_LOY_PSH015 - Cannot close partnership as point account has a point balance

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 015

• Message text: Cannot close partnership as point account has a point balance

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH015 - Cannot close partnership as point account has a point balance ?

  The SAP error message CRM_LOY_PSH015 indicates that you are trying to close a partnership in the Customer Relationship Management (CRM) system, but the operation cannot be completed because the associated point account has a point balance. This typically occurs in loyalty management scenarios where customers earn and redeem points.
  Cause:
  The error arises due to the following reasons:
  
  Existing Point Balance: The partnership you are trying to close has an active point account with a non-zero balance. This means that there are points that have not been redeemed or adjusted.
  System Restrictions: The system is designed to prevent the closure of partnerships that still have outstanding points to ensure that customers can redeem their points before the partnership is terminated.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Point Balance:
  
  Navigate to the point account associated with the partnership and check the current point balance.
  You can do this by accessing the loyalty management module and reviewing the point account details.
  
  
  
  Redeem or Adjust Points:
  
  If there are points available, consider redeeming them or adjusting the balance to zero. This may involve processing any pending transactions or allowing customers to use their points.
  If applicable, you may also need to communicate with the customer to inform them about the closure and the need to redeem their points.
  
  
  
  Close the Partnership:
  
  Once the point balance is zero, you can attempt to close the partnership again.
  Ensure that all necessary approvals and documentation are in place before proceeding with the closure.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to loyalty management and partnership closure for any specific procedures or requirements.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Loyalty Management: Understanding how point accounts work within the loyalty management module is crucial. Familiarize yourself with the processes of earning, redeeming, and adjusting points.
  Partnership Management: Review the policies and procedures related to partnership management in your organization to ensure compliance with business rules.
  SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error or provide additional guidance.
  
  By following these steps, you should be able to resolve the error and successfully close the partnership.