How To Fix CRM_LOY_PSH002 - Enter a loyalty program

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 002

• Message text: Enter a loyalty program

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH002 - Enter a loyalty program ?

  The SAP error message CRM_LOY_PSH002, which states "Enter a loyalty program," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to perform an action related to loyalty programs without specifying a loyalty program.
  Cause:
  The error is triggered when:
  
  A user tries to create or process a transaction (like a sales order, promotion, or customer interaction) that requires a loyalty program to be specified, but none has been entered.
  The system expects a loyalty program to be associated with the transaction, but the relevant field is left blank.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Transaction: Ensure that you are in the correct transaction where a loyalty program is required. Review the fields and look for any mandatory fields that need to be filled.
  
  
  Enter a Loyalty Program:
  
  Navigate to the relevant section of the transaction where the loyalty program can be specified.
  Select or enter a valid loyalty program from the available options. This may involve searching for existing loyalty programs in the system.
  
  
  
  Review Configuration: If you are consistently encountering this error, it may be worth checking the configuration settings for loyalty programs in your SAP system. Ensure that:
  
  Loyalty programs are properly defined and active.
  The necessary settings for associating loyalty programs with transactions are correctly configured.
  
  
  
  User Authorization: Ensure that you have the necessary permissions to access and select loyalty programs. If you suspect a permissions issue, contact your system administrator.
  
  
  Consult Documentation: If you are unsure about which loyalty program to select, refer to your organization's documentation or consult with a colleague who is familiar with the loyalty program setup.
  
  
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  Loyalty Programs in SAP CRM: Loyalty programs are used to manage customer loyalty initiatives, track points, and offer rewards. Understanding how these programs are structured in your SAP system can help in troubleshooting related issues.
  SAP Notes and Knowledge Base: SAP provides a wealth of information through its support portal. Searching for the error message or related topics can yield specific solutions or patches.
  Training and Documentation: Familiarize yourself with the SAP CRM module, especially the loyalty management components, to better understand how to work with loyalty programs effectively.
  
  By following these steps, you should be able to resolve the CRM_LOY_PSH002 error and successfully enter a loyalty program in your SAP system.