How To Fix CRM_LOY_MA078 - Enter valid tier group; tier group &1 is not associated to program

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 078

• Message text: Enter valid tier group; tier group &1 is not associated to program

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA078 - Enter valid tier group; tier group &1 is not associated to program ?

  The SAP error message CRM_LOY_MA078 indicates that the tier group you are trying to use is not associated with the loyalty program you are working with. This typically occurs in the context of loyalty management within SAP CRM, where tier groups are used to define different levels or categories of loyalty benefits.
  Cause:
  
  Incorrect Tier Group: The tier group you are trying to enter does not exist or is not correctly defined in the system.
  Association Issue: The tier group is not linked to the loyalty program you are trying to use. Each loyalty program can have specific tier groups associated with it, and if the tier group is not included, this error will occur.
  Data Entry Error: There may be a typographical error in the tier group code you are entering.
  
  Solution:
  
  
  Check Tier Group Configuration:
  
  Go to the configuration settings for loyalty programs in SAP CRM.
  Verify that the tier group you are trying to use is correctly defined and active.
  
  
  
  Associate Tier Group with Loyalty Program:
  
  Navigate to the loyalty program settings.
  Ensure that the tier group is associated with the correct loyalty program. You may need to add the tier group to the program if it is not already linked.
  
  
  
  Verify Data Entry:
  
  Double-check the tier group code you are entering for any typographical errors.
  Ensure that you are using the correct format and that the tier group exists in the system.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to loyalty management to understand the requirements for tier groups and loyalty programs.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM for managing loyalty programs and tier groups, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any SAP Notes related to CRM loyalty management that might address known issues or provide additional guidance.
  Training and Documentation: Consider training sessions or documentation on SAP CRM loyalty management to better understand how tier groups and loyalty programs interact.
  
  By following these steps, you should be able to resolve the error and successfully associate the tier group with the loyalty program.