How To Fix CRM_LOY_MA062 - Enter valid card; invalid card &1 for maintained membership

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 062

• Message text: Enter valid card; invalid card &1 for maintained membership

What causes this issue?

This card is not valid for the maintained membership as it is:
1. Not associated with the membership.
2. Associated with the membership but is not valid on the activity
date.

System Response

The system prompts to enter a valid card.

How to fix this error?

Enter a valid card that is:
1. Associated to the membership.
2. Valid on the activity date.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA062 - Enter valid card; invalid card &1 for maintained membership ?

  The SAP error message CRM_LOY_MA062, which states "Enter valid card; invalid card &1 for maintained membership," typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with loyalty programs or membership cards. This error indicates that the system has encountered an issue with the membership card number that has been entered.
  Cause:
  
  Invalid Card Number: The card number entered does not exist in the system or is not recognized as a valid membership card.
  Inactive Membership: The membership associated with the card may be inactive or expired.
  Data Entry Error: There may be a typographical error in the card number entered.
  Configuration Issues: There may be issues with the configuration of the loyalty program or membership management settings in the SAP system.
  Card Not Maintained: The card may not be properly maintained in the system, meaning it has not been set up correctly in the relevant tables.
  
  Solution:
  
  Verify Card Number: Double-check the card number entered for any typographical errors. Ensure that it matches the format and length expected by the system.
  Check Membership Status: Look up the membership status in the system to ensure that the card is active and valid. If it is inactive or expired, you may need to renew or reactivate it.
  Review Configuration: Ensure that the loyalty program and membership settings are correctly configured in the SAP system. This may involve checking the relevant customizing settings in the SPRO transaction.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your SAP support team or IT department to investigate further. They can check the backend data and configuration for any discrepancies.
  Test with Different Card: If possible, try using a different membership card to see if the issue is specific to the card in question.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or BP for business partner management.
  SAP Notes: Check for any SAP Notes related to CRM loyalty management that may address known issues or provide patches.
  Documentation: Review SAP documentation on loyalty management and membership card handling for best practices and troubleshooting steps.
  User Training: Ensure that users are trained on how to properly enter membership card information and understand the implications of card status.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.