How To Fix CRM_LOG_MGMT002 - Warranty &4 deleted and Warranty &1 was assigned to Item &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOG_MGMT - Messages for Business Events protocol

• Message number: 002

• Message text: Warranty &4 deleted and Warranty &1 was assigned to Item &2 &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOG_MGMT002 - Warranty &4 deleted and Warranty &1 was assigned to Item &2 &3 ?

  The SAP error message CRM_LOG_MGMT002 indicates that a warranty has been deleted and another warranty has been assigned to a specific item. This message typically arises in the context of warranty management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Warranty Deletion: The warranty identified by &4 has been deleted from the system. This could happen due to various reasons, such as data cleanup, changes in warranty policies, or manual deletion by a user.
  New Warranty Assignment: The system has automatically assigned a new warranty (&1) to the item (&2) in question. This could be due to business rules or configurations that dictate how warranties are managed and assigned in the system.
  
  Solution:
  
  Review Warranty Configuration: Check the configuration settings for warranty management in your SAP system. Ensure that the deletion of warranties is in line with your business processes.
  Check Item Assignment: Verify the item (&2) to which the new warranty (&1) has been assigned. Ensure that this assignment is correct and that the new warranty meets the necessary criteria.
  Data Consistency: Ensure that the data in the system is consistent. If a warranty was deleted in error, you may need to restore it or reassign the correct warranty to the item.
  User Training: If the deletion was performed by a user, consider providing training on warranty management processes to prevent accidental deletions in the future.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on warranty management and error handling.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_WTY for warranty management.
  SAP Notes: Check for any SAP Notes related to warranty management and error messages for potential patches or updates that may address known issues.
  Support: If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with SAP experts.
  
  By following these steps, you should be able to address the CRM_LOG_MGMT002 error and ensure proper warranty management in your SAP system.