How To Fix CRM_LOG_MGMT004 - Contract &1 was deleted to Item &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOG_MGMT - Messages for Business Events protocol

• Message number: 004

• Message text: Contract &1 was deleted to Item &2 &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOG_MGMT004 - Contract &1 was deleted to Item &2 &3 ?

  The SAP error message CRM_LOG_MGMT004 indicates that a contract has been deleted, and it is associated with a specific item. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to access or process a contract that has already been deleted.
  Cause:
  
  Contract Deletion: The primary cause of this error is that the contract referenced in the message has been deleted from the system. This could happen due to manual deletion by a user or through a batch job that processes deletions.
  Data Integrity Issues: There may be inconsistencies in the database where the item is still trying to reference a contract that no longer exists.
  System Configuration: Incorrect configuration or settings in the CRM system could lead to attempts to access deleted contracts.
  
  Solution:
  
  Verify Contract Status: Check the status of the contract in the system. If it has been deleted, you will need to determine if it can be restored or if a new contract needs to be created.
  Check Item References: Review the items associated with the deleted contract. If they are still needed, you may need to reassign them to an active contract or create a new contract.
  Data Consistency Check: Run consistency checks in the CRM system to identify any orphaned items or references that may be causing the error.
  Review Logs: Check system logs for any additional information or errors that occurred around the time of the deletion. This may provide insights into why the contract was deleted.
  Consult Documentation: Refer to SAP documentation or notes related to contract management and error handling for specific guidance on this error.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_CONTRACT, or SE11 for database table checks.
  Tables: Understand the relevant tables involved in contract management, such as CRMD_ORDER for orders and contracts, and CRMD_ORDERADM_H for header data.
  User Authorizations: Ensure that the user has the necessary authorizations to view or manage contracts and items in the CRM system.
  System Updates: Keep the system updated with the latest patches and notes from SAP, as these may address known issues related to contract management.
  
  By following these steps, you should be able to diagnose and resolve the CRM_LOG_MGMT004 error effectively.