How To Fix CRM_LEAD_H412 - Automatic lead qualification level &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEAD_H - CRM: Messages for the Lead Header

• Message number: 412

• Message text: Automatic lead qualification level &1 does not exist

What causes this issue?

The system determined the value &V1& as the automatic
<DS:GLOS.95D928B8BD0BD511BCBC0800060D9C68>lead qualification level</>.
However this value is not defined in Customizing.
In Customizing for Lead Management, you define the lead qualification
levels that you wish to assign manually to a lead. You do this in the
activity <DS:SIMG.CRM_LEAD_QUALIFYI>Define Lead Qualification Levels
</>. To enable automatic qualification, you can then assign these
levels to questionnaires in the activity
<DS:SIMG.CRM_LEAD_QUAL_TEMPI>Assign Qualification Levels to
Questionnaires</>. In this case, the levels assigned to the
questionnaire may since have been deleted or changed in the first
activity, meaning that the system has returned a lead qualification
level which no longer exists.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check and maintain the appropriate value for the qualification level
and where necessary assign a different qualification level to the
questionnaire.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEAD_H412 - Automatic lead qualification level &1 does not exist ?

  The SAP error message "CRM_LEAD_H412: Automatic lead qualification level &1 does not exist" typically occurs in the SAP Customer Relationship Management (CRM) module when the system is trying to process a lead qualification but cannot find the specified qualification level.
  Cause:
  
  
  Missing Qualification Level: The specified automatic lead qualification level (denoted by &1 in the error message) does not exist in the system. This could be due to:
  
  The qualification level not being defined in the system.
  A typo or incorrect reference to the qualification level in the configuration or lead processing logic.
  The qualification level may have been deleted or deactivated.
  
  
  
  Configuration Issues: The configuration settings for lead qualification may not be properly set up, leading to the system being unable to find the required qualification level.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP CRM configuration settings and navigate to the lead qualification settings.
  Verify if the qualification level specified in the error message exists. If it does not, you may need to create it.
  
  
  
  Create or Modify Qualification Level:
  
  If the qualification level is missing, you can create a new one by following the appropriate configuration steps in the SAP CRM system.
  If the qualification level exists but is not correctly configured, you may need to modify it to ensure it meets the necessary criteria.
  
  
  
  Check for Typos:
  
  Ensure that there are no typos in the configuration or in the lead processing logic that references the qualification level.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on setting up lead qualification levels.
  
  
  
  Testing:
  
  After making changes, test the lead qualification process to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings or CRMD_ORDER to view lead details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify lead qualification settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.