How To Fix CRM_LEAD_H002 - Lead header could not be found (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEAD_H - CRM: Messages for the Lead Header

• Message number: 002

• Message text: Lead header could not be found (&1)

What causes this issue?

The system tried to read an existing header entry for the lead. This
resulted in an error message, which points to a possible program error.

How to fix this error?

Try again to read the lead. If the error still continues, contact SAP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEAD_H002 - Lead header could not be found (&1) ?

  The SAP error message CRM_LEAD_H002: Lead header could not be found (&1) typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to locate the lead header data for a specific lead ID. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Invalid Lead ID: The lead ID provided may not exist in the system. This could be due to a typo or an incorrect reference.
  Data Deletion: The lead record may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary permissions to access the lead data.
  Database Issues: There could be issues with the database or inconsistencies in the data that prevent the lead from being found.
  System Configuration: Incorrect configuration settings in the CRM system could lead to issues in retrieving lead data.
  
  Solutions:
  
  Verify Lead ID: Check the lead ID you are using to ensure it is correct. You can do this by searching for the lead in the CRM system.
  Check for Deletion: Confirm whether the lead has been deleted or archived. If it has been archived, you may need to restore it or access it through the archive.
  Review Authorizations: Ensure that the user has the necessary authorizations to access lead data. You may need to consult with your system administrator to verify this.
  Database Consistency Check: Run a consistency check on the database to identify and resolve any issues that may be affecting data retrieval.
  Consult System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing leads and opportunities.
  SAP Notes: Look for SAP Notes related to CRM lead management for any known issues or patches that may address this error.
  Documentation: Review SAP documentation for CRM lead management to understand the data model and how leads are processed within the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.