How To Fix CRM_LEAD_H001 - Lead header could not be processed (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEAD_H - CRM: Messages for the Lead Header

• Message number: 001

• Message text: Lead header could not be processed (&1)

What causes this issue?

You tried to change an existing header entry for the lead. This
resulted in an error message, which points to a possible program error.

How to fix this error?

Try again to change the lead. If the error still continues, contact
SAP.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEAD_H001 - Lead header could not be processed (&1) ?

  The SAP error message "CRM_LEAD_H001 Lead header could not be processed (&1)" typically indicates that there is an issue with the lead header data in the SAP CRM system. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing Required Fields: Certain mandatory fields in the lead header may not be filled out, leading to processing issues.
  Data Inconsistencies: There may be inconsistencies in the data, such as invalid entries or references to non-existent records (e.g., customer master data).
  Authorization Issues: The user may not have the necessary authorizations to create or modify lead headers.
  System Configuration: There may be configuration issues in the CRM system that prevent the lead from being processed correctly.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Required Fields: Review the lead header data to ensure that all mandatory fields are filled out correctly. This includes fields like lead type, status, and customer information.
  Validate Data: Ensure that all data entered is valid and consistent. Check for any references to non-existent records and correct them.
  Review Authorizations: Verify that the user has the necessary permissions to create or modify leads. If not, consult with your SAP security team to adjust the authorizations.
  Check Configuration: Review the CRM configuration settings related to lead management. Ensure that all necessary settings are correctly configured.
  Debugging: If the issue persists, consider using transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context on the error.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Contact SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_LEAD, and SLG1 for logging and debugging.
  Documentation: Review SAP documentation related to lead management in CRM for best practices and guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and following the suggested solutions, you should be able to resolve the "CRM_LEAD_H001 Lead header could not be processed" error.