How To Fix CRM_LEAD_H000 - Lead header could not be created (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEAD_H - CRM: Messages for the Lead Header

• Message number: 000

• Message text: Lead header could not be created (&1)

What causes this issue?

You tried to create a new header entry for the lead. This resulted in
an error message which indicates a possible coding problem.

How to fix this error?

Try creating the lead again, and if the error still occurs, contact
SAP.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEAD_H000 - Lead header could not be created (&1) ?

  The SAP error message "CRM_LEAD_H000 Lead header could not be created (&1)" typically indicates that there was an issue when trying to create a lead in the SAP CRM system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  
  Missing Required Fields: Certain mandatory fields may not have been filled in the lead creation form. This could include fields like lead type, status, or other critical information.
  
  
  Authorization Issues: The user attempting to create the lead may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Configuration Issues: There may be configuration problems in the CRM system, such as missing settings for lead management or incorrect customizing settings.
  
  
  Data Consistency Issues: There could be inconsistencies in the data being entered, such as invalid customer numbers or references to non-existent entities.
  
  
  System Errors: There may be underlying system errors or issues with the database that prevent the lead from being created.
  
  
  Business Rules Violations: The lead creation process may be subject to certain business rules that are not being met, such as specific conditions that must be satisfied before a lead can be created.
  
  
  Solutions:
  
  
  Check Required Fields: Review the lead creation form to ensure all mandatory fields are filled out correctly. Refer to the documentation or configuration settings to identify which fields are required.
  
  
  Review User Authorizations: Ensure that the user has the necessary permissions to create leads. This can be checked in the user roles and authorizations settings.
  
  
  Verify Configuration Settings: Check the CRM configuration settings related to lead management. Ensure that all necessary settings are correctly configured.
  
  
  Data Validation: Validate the data being entered for the lead. Ensure that all references (like customer numbers) are valid and exist in the system.
  
  
  Check System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  
  
  Consult with Technical Support: If the issue persists, it may be necessary to consult with SAP technical support or your internal IT team to investigate any underlying system issues.
  
  
  Testing in a Sandbox Environment: If possible, try to replicate the issue in a sandbox environment to identify the specific conditions that lead to the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER or CRM_LEAD to navigate the lead management functionalities.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. This can provide insights into whether the issue is a known bug with a recommended fix.
  Documentation: Review SAP documentation related to CRM lead management for best practices and troubleshooting steps.
  
  By systematically addressing these areas, you should be able to identify the root cause of the error and implement an appropriate solution.