How To Fix CRM_KAPX001 - Status object &1 was already used in the user status maintenance

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KAPX - Messages: Customizing Status in BW for CRM/BBP

• Message number: 001

• Message text: Status object &1 was already used in the user status maintenance

What causes this issue?

The status object &V1& of the group &V2& has already been used in the
context of the user status maintenance.

System Response

A certain combination of status object group and status object can be
assigned either to a user status or a system status only.

How to fix this error?

Use a different identifier for the status object or status object group
that you require.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KAPX001 - Status object &1 was already used in the user status maintenance ?

  The SAP error message CRM_KAPX001 indicates that a status object (denoted by &1) has already been used in the user status maintenance. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to create or modify a status that is already associated with a user status profile.
  Cause:
  
  Duplicate Status Usage: The status you are trying to create or modify is already linked to a user status profile, which prevents you from making changes to it.
  Configuration Issues: There may be a misconfiguration in the status management settings, leading to conflicts when trying to assign or modify statuses.
  User Status Profile: The status is part of a user status profile that is already in use, and SAP does not allow changes to statuses that are actively being utilized.
  
  Solution:
  
  Check User Status Profiles: Review the user status profiles in your system to see where the status is being used. You can do this by navigating to the relevant configuration settings in the SAP CRM system.
  Modify or Delete Usage: If the status is not needed, consider removing it from the user status profile. If it is needed, you may need to create a new status instead of modifying the existing one.
  Consult Documentation: Refer to SAP documentation or help resources for detailed steps on managing user statuses and profiles.
  Transaction Codes: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access the order management area and check the status settings.
  Authorization Check: Ensure that you have the necessary authorizations to make changes to user statuses and profiles.
  
  Related Information:
  
  User Status Management: Understanding how user statuses work in SAP CRM is crucial. User statuses are used to represent the current state of a business object (like a sales order or service request) and can be customized based on business needs.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on user status management.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_KAPX001 error and manage your status objects effectively.