How To Fix CRM_IU_IC_SI_MSG058 - Select the desired product for item &1, division &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 058

• Message text: Select the desired product for item &1, division &2

What causes this issue?

Multiple products were found to match the division '&V2&' of item &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please select the desired product for item &V1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG058 - Select the desired product for item &1, division &2 ?

  The SAP error message CRM_IU_IC_SI_MSG058 typically occurs in the context of SAP CRM (Customer Relationship Management) when a user is trying to create or modify a sales order or service order, and the system requires a specific product to be selected for a particular item and division. This error indicates that the product selection is either missing or not valid for the specified item and division.
  Cause:
  
  Missing Product Selection: The user has not selected a product for the specified item.
  Invalid Product for Division: The product selected does not belong to the specified division.
  Configuration Issues: There may be configuration issues in the product master data or in the division settings.
  Authorization Issues: The user may not have the necessary authorizations to view or select products in the specified division.
  
  Solution:
  
  Select a Product: Ensure that you select a valid product for the item in question. Check the product catalog or master data to find the appropriate product.
  Check Division Settings: Verify that the product you are trying to select is assigned to the correct division. You can do this by checking the product master data in the SAP system.
  Review Configuration: If you have access, review the configuration settings related to product assignment and divisions in the SAP system. Ensure that the products are correctly configured for the relevant divisions.
  User Authorizations: Check if the user has the necessary authorizations to access and select products in the specified division. If not, contact your system administrator to adjust the authorizations.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on product selection and division settings.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access the order management screen or MM03 to view product master data.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to this error message.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_IU_IC_SI_MSG058 and successfully select the desired product for the specified item and division.