How To Fix CRM_IU_IC_SI_MSG057 - Navigation to process view not allowed since process is already finished

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 057

• Message text: Navigation to process view not allowed since process is already finished

What causes this issue?

Navigation to process views is not allowed since process is already
finished (submitted or cancelled).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The process views are accessible by starting a new process.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG057 - Navigation to process view not allowed since process is already finished ?

  The SAP error message CRM_IU_IC_SI_MSG057 indicates that navigation to a process view is not allowed because the process has already been completed or finished. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when users attempt to access or interact with a process that is no longer active.
  Cause:
  
  Process Completion: The most common cause of this error is that the process (such as a sales order, service request, or any other business process) has already been completed or closed. Once a process is finished, the system restricts further navigation to prevent any modifications or actions that could disrupt the integrity of the completed process.
  User Permissions: In some cases, the user may not have the necessary permissions to access the completed process, leading to this error.
  System Configuration: There may be specific configurations or settings in the SAP system that restrict access to finished processes.
  
  Solution:
  
  Check Process Status: Verify the status of the process you are trying to access. If it is indeed completed, you will not be able to navigate to the process view. You may need to look for alternative ways to view the information, such as reports or logs.
  Access Permissions: Ensure that you have the appropriate permissions to access the process. If you believe you should have access, contact your system administrator to review your user roles and permissions.
  Use Alternative Views: If you need to view information related to the completed process, consider using alternative transaction codes or reports that allow you to view historical data without needing to navigate to the process view.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to handle completed processes in your specific version of SAP CRM.
  Contact Support: If the issue persists and you believe it is not due to the process being completed or permissions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes that allow you to view completed processes, such as CRMD_ORDER for order management.
  User Training: Ensure that users are trained on how to handle completed processes and understand the limitations of navigating to finished processes.
  
  By following these steps, you should be able to address the error and understand the context in which it occurs.