How To Fix CRM_IU_IC_MIO014 - The bank details for the move-in and move-out are not identical

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_MIO - Messages: Mv-In, Mv-Out, Mv-In/Out in IC WebClient (Util.)

• Message number: 014

• Message text: The bank details for the move-in and move-out are not identical

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_MIO014 - The bank details for the move-in and move-out are not identical ?

  The SAP error message CRM_IU_IC_MIO014 indicates that there is a discrepancy between the bank details associated with a move-in and a move-out process in the Customer Relationship Management (CRM) module, particularly in the context of utilities (IC - Industry Component).
  Cause:
  This error typically arises when:
  
  The bank details (such as bank account number, bank key, etc.) for the customer associated with the move-in and move-out transactions do not match.
  The system expects that the bank details for both transactions should be identical, which is often a requirement for billing or payment processing in utility management.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Bank Details:
  
  Navigate to the customer master data for both the move-in and move-out transactions.
  Verify the bank details (bank account number, bank key, etc.) for both records.
  Ensure that they are identical. If they are not, you will need to update one of the records to match the other.
  
  
  
  Update Customer Master Data:
  
  If the bank details need to be changed, you can do this in the customer master data transaction (e.g., using transaction code BP for Business Partner).
  Make the necessary changes to ensure that the bank details are consistent across both transactions.
  
  
  
  Reprocess the Transaction:
  
  After updating the bank details, attempt to reprocess the move-in or move-out transaction that triggered the error.
  
  
  
  Consult Documentation:
  
  If you are unsure about the required bank details or the process, refer to the SAP documentation or your organization's guidelines for handling customer bank information in utility transactions.
  
  
  
  Contact Support:
  
  If the issue persists after verifying and updating the bank details, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing customer data.
  Configuration Settings: Review the configuration settings in the SAP system related to customer master data and billing processes to ensure they align with business requirements.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  
  By following these steps, you should be able to resolve the error and ensure that the bank details for the move-in and move-out transactions are consistent.