How To Fix CRM_IU_IC_MIO013 - The contract accounts for the move-in and move-out are not identical

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_MIO - Messages: Mv-In, Mv-Out, Mv-In/Out in IC WebClient (Util.)

• Message number: 013

• Message text: The contract accounts for the move-in and move-out are not identical

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_MIO013 - The contract accounts for the move-in and move-out are not identical ?

  The SAP error message CRM_IU_IC_MIO013 indicates that there is a mismatch between the contract accounts associated with a move-in and a move-out process in the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios involving utilities or service management where a customer is moving from one location to another, and the system expects the contract accounts for both locations to be identical.
  Cause:
  
  Different Contract Accounts: The most common cause of this error is that the contract accounts for the move-in and move-out locations are not the same. This can happen if the customer has different accounts for different service locations.
  Incorrect Configuration: There may be configuration issues in the system that do not allow for the proper linking of contract accounts.
  Data Entry Errors: Manual data entry errors during the move-in or move-out process can lead to discrepancies in the contract accounts.
  Business Rules: The business rules defined in the system may require that the same contract account be used for both move-in and move-out, which may not be the case in your scenario.
  
  Solution:
  
  Verify Contract Accounts: Check the contract accounts associated with both the move-in and move-out processes. Ensure that they are indeed supposed to be the same. If they are different, you may need to adjust the data accordingly.
  Correct Data Entry: If the error is due to incorrect data entry, correct the entries for the move-in or move-out process to ensure that the contract accounts match.
  Review Configuration: If the issue persists, review the configuration settings in the SAP system to ensure that they align with your business processes. This may involve consulting with your SAP administrator or a functional consultant.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message. There may be additional notes or updates that provide further insights.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRM_ORDER, CRM_MAINTAIN, or others related to contract management.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional information on how to handle the issue.
  User Roles and Authorizations: Ensure that the user performing the move-in/move-out has the necessary authorizations to access and modify contract accounts.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.