How To Fix CRM_IU_IC_DISC009 - Request reconnection (Disconnection Document &1, Activity &2)

CRM_IU_IC_DISC009 - Overview

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 009

• Message text: Request reconnection (Disconnection Document &1, Activity &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC009 - Request reconnection (Disconnection Document &1, Activity &2) ?

  The SAP error message CRM_IU_IC_DISC009, which indicates a request for reconnection due to a disconnection document and activity, typically arises in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with interaction center (IC) scenarios. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Session Timeout: The user session may have timed out due to inactivity, leading to a disconnection.
  Network Issues: Temporary network issues or interruptions can cause the connection to the SAP system to drop.
  System Configuration: Incorrect configuration settings in the SAP system or the interaction center can lead to disconnection issues.
  User Role/Authorization Issues: The user may not have the necessary authorizations to perform the requested action, leading to disconnection.
  Data Consistency Issues: There may be inconsistencies in the data being processed, causing the system to reject the request.
  
  
  Solution:
  
  Reconnection: The immediate solution is to attempt to reconnect to the SAP system. This can often be