How To Fix CRM_IU_IC_DISC009 - Request reconnection (Disconnection Document &1, Activity &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 009

• Message text: Request reconnection (Disconnection Document &1, Activity &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC009 - Request reconnection (Disconnection Document &1, Activity &2) ?

  The SAP error message CRM_IU_IC_DISC009, which indicates a request for reconnection due to a disconnection document and activity, typically arises in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with interaction center (IC) scenarios. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Session Timeout: The user session may have timed out due to inactivity, leading to a disconnection.
  Network Issues: Temporary network issues or interruptions can cause the connection to the SAP system to drop.
  System Configuration: Incorrect configuration settings in the SAP system or the interaction center can lead to disconnection issues.
  User Role/Authorization Issues: The user may not have the necessary authorizations to perform the requested action, leading to disconnection.
  Data Consistency Issues: There may be inconsistencies in the data being processed, causing the system to reject the request.
  
  Solution:
  
  Reconnection: The immediate solution is to attempt to reconnect to the SAP system. This can often be done by refreshing the session or logging back in.
  Check Network Connection: Ensure that your network connection is stable and that there are no interruptions.
  Session Management: If session timeouts are frequent, consider adjusting the session timeout settings in the SAP system to allow for longer periods of inactivity.
  Review Configuration: Check the configuration settings for the interaction center and ensure they are set up correctly.
  User Authorizations: Verify that the user has the necessary roles and authorizations to perform the actions in the interaction center.
  Data Validation: Ensure that the data being processed is consistent and valid. Check for any errors in the data that might cause the disconnection.
  SAP Notes: Check for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting steps based on the specific system configuration and version.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing the issue, such as SM21 (System Log) or ST22 (Dump Analysis).
  Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices and troubleshooting tips.
  
  By following these steps, you should be able to address the CRM_IU_IC_DISC009 error effectively.