How To Fix CRM_IU_IC_DISC005 - Successfully sent request for immediate disconnection or reconnection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 005

• Message text: Successfully sent request for immediate disconnection or reconnection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC005 - Successfully sent request for immediate disconnection or reconnection ?

  The SAP error message CRM_IU_IC_DISC005 indicates that a request for immediate disconnection or reconnection has been successfully sent. This message is typically related to the interaction center (IC) functionality within SAP CRM, particularly when dealing with telephony integration.
  Cause:
  
  Telephony Integration: The error message usually arises in scenarios where there is an integration with a telephony system (CTI - Computer Telephony Integration). It indicates that the system has processed a request to disconnect or reconnect a call.
  User Action: The message may be triggered by a user action, such as a call being ended or a request to reconnect a call.
  System Configuration: There may be issues related to the configuration of the telephony system or the interaction center settings.
  
  Solution:
  
  Check Telephony System: Ensure that the telephony system is properly configured and that there are no issues with the connection between SAP CRM and the telephony system.
  Review User Actions: Verify if the user intended to disconnect or reconnect the call. If this was an unintended action, the user may need to be trained on the correct procedures.
  Monitor Logs: Check the application logs for any additional error messages or warnings that may provide more context about the disconnection or reconnection process.
  System Settings: Review the settings in the SAP CRM system related to telephony integration. Ensure that all necessary parameters are correctly set.
  Consult Documentation: Refer to SAP documentation or support notes related to telephony integration and the specific error message for more detailed troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address known issues or provide patches related to telephony integration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training: Consider providing additional training for users on how to manage calls within the interaction center to minimize unintended disconnections.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.