How To Fix CRM_IU_IC_DISC006 - Cannot lock disconnection document; currently edited by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 006

• Message text: Cannot lock disconnection document; currently edited by another user

What causes this issue?

The disconnection document that you are trying to open for editing is
already open by another user.

System Response

The disconnection document cannot be locked.

How to fix this error?

You can view the name of the user who has the disconnection document
open, and you can notify this user to close the document.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC006 - Cannot lock disconnection document; currently edited by another user ?

  The SAP error message CRM_IU_IC_DISC006 indicates that a disconnection document is currently being edited by another user, which prevents you from locking or editing it. This is a common issue in collaborative environments where multiple users may be working on the same documents or records simultaneously.
  Cause:
  
  Concurrent Access: Another user has opened the disconnection document for editing, which locks the document for other users.
  Session Timeout: If a user has left the document open and their session has timed out, the lock may not be released immediately.
  System Glitches: Occasionally, system errors or glitches can cause locks to persist even after the user has finished editing.
  
  Solution:
  
  Wait and Retry: If another user is editing the document, the simplest solution is to wait until they finish and release the lock. You can periodically check if the document is available for editing.
  Check User Sessions: If you have access, check the user sessions in the system to see who is currently editing the document. You can use transaction codes like SM04 or AL08 to view active user sessions.
  Contact the User: If you can identify the user who is editing the document, you may reach out to them to ask if they can save and exit the document.
  Release Locks: If you have the necessary permissions, you can manually release the lock using transaction code SM12. However, this should be done with caution, as it may disrupt the other user's work.
  System Administrator: If the issue persists, contact your system administrator or SAP support for assistance. They can investigate further and resolve any underlying issues.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. SAP uses a locking mechanism to prevent data inconsistencies when multiple users access the same data.
  User Training: Ensure that users are trained on how to properly save and exit documents to minimize the chances of leaving documents locked.
  Performance Monitoring: Regularly monitor system performance and user activity to identify any patterns that may lead to frequent locking issues.
  
  By following these steps, you should be able to resolve the error and continue working with the disconnection document.