How To Fix CRM_IU_IC_DISC003 - Failed to resend request for immediate disconnection or reconnection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 003

• Message text: Failed to resend request for immediate disconnection or reconnection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC003 - Failed to resend request for immediate disconnection or reconnection ?

  The SAP error message CRM_IU_IC_DISC003 indicates that there was a failure in resending a request for immediate disconnection or reconnection in the SAP CRM (Customer Relationship Management) system, particularly in the context of Interaction Center (IC) operations. This error can occur in various scenarios, such as when trying to disconnect a call or reconnect a session in the IC.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the telephony system, leading to failed requests.
  Configuration Errors: Incorrect configuration settings in the SAP CRM or the telephony integration can cause this error.
  System Performance: High system load or performance issues can lead to timeouts or failures in processing requests.
  Telephony System Issues: Problems with the telephony system itself, such as being down or misconfigured, can also lead to this error.
  Authorization Issues: The user may not have the necessary permissions to perform the disconnection or reconnection actions.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between SAP CRM and the telephony system.
  Review Configuration Settings: Verify the configuration settings in both SAP CRM and the telephony system to ensure they are correctly set up for integration.
  Monitor System Performance: Check the performance of the SAP system and the telephony system. If there are performance issues, consider optimizing the system or increasing resources.
  Check Telephony System Status: Ensure that the telephony system is operational and that there are no issues affecting its performance.
  Review User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the requested actions.
  Consult Logs: Review the application logs in SAP for more detailed error messages that can provide additional context for the failure.
  Contact Support: If the issue persists, consider reaching out to SAP support or your telephony system provider for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.