Message type: E = Error
Message class: CRM_IU_IC_ADRMGT -
Message number: 002
Message text: Cannot reset copied address - adjust manually
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The SAP error message CRM_IU_IC_ADRMGT002 with the description "Cannot reset copied address - adjust manually" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with address management in the Interaction Center (IC).
Cause: This error usually arises when there is an attempt to reset or modify an address that has been copied from another source, but the system is unable to do so automatically. This can happen due to several reasons, including: Data Integrity Issues: The address data may have inconsistencies or conflicts that prevent the system from making the necessary adjustments. Customizations: Custom developments or enhancements in the system may interfere with the standard address management processes. Missing Authorizations: The user may not have the necessary permissions to modify the address. System Configuration: Incorrect configuration settings in the address management module can lead to this error.
Solution: To resolve the error, you can take the following steps: Manual Adjustment: As the
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