How To Fix CRM_IU_IC_ADRMGT002 - Cannot reset copied address - adjust manually

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_ADRMGT -

• Message number: 002

• Message text: Cannot reset copied address - adjust manually

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_ADRMGT002 - Cannot reset copied address - adjust manually ?

  The SAP error message CRM_IU_IC_ADRMGT002 with the description "Cannot reset copied address - adjust manually" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with address management in the Interaction Center (IC).
  Cause:
  This error usually arises when there is an attempt to reset or modify an address that has been copied from another source, but the system is unable to do so automatically. This can happen due to several reasons, including:
  
  Data Integrity Issues: The address data may have inconsistencies or conflicts that prevent the system from making the necessary adjustments.
  Customizations: Custom developments or enhancements in the system may interfere with the standard address management processes.
  Missing Authorizations: The user may not have the necessary permissions to modify the address.
  System Configuration: Incorrect configuration settings in the address management module can lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Manual Adjustment: As the error message suggests, manually adjust the address in the system. Navigate to the address management section and make the necessary changes directly.
  
  
  Check Data Consistency: Verify the address data for any inconsistencies or errors. Ensure that all required fields are filled out correctly.
  
  
  Review Customizations: If there are custom developments in your SAP system, review them to ensure they are not causing conflicts with standard address management functionality.
  
  
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to modify addresses.
  
  
  System Configuration: Review the configuration settings related to address management in the CRM system. Ensure that they are set up correctly according to your business requirements.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps that led to it and any relevant system logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing addresses.
  Documentation: Review SAP documentation related to address management in CRM for best practices and guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the error and ensure proper address management within your SAP CRM system.