How To Fix CRM_IU_IC_6X_PRP001 - 1 Product found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 001

• Message text: 1 Product found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP001 - 1 Product found ?

  The SAP error message CRM_IU_IC_6X_PRP001 typically indicates that there is an issue related to product availability or product selection in the SAP CRM (Customer Relationship Management) system, particularly in the context of the Interaction Center (IC). The message "1 Product found" suggests that the system has identified a product, but there may be additional issues preventing it from being processed correctly.
  Possible Causes:
  
  Product Availability: The product may not be available for the requested action (e.g., order creation, quotation).
  Configuration Issues: There may be configuration issues in the CRM system or the product master data that prevent the product from being processed.
  Authorization Issues: The user may not have the necessary authorizations to access or manipulate the product.
  Data Inconsistencies: There could be inconsistencies in the product data, such as missing or incorrect information in the product master.
  Integration Issues: If the product is being pulled from an external system (like SAP ERP), there may be integration issues affecting data retrieval.
  
  Solutions:
  
  Check Product Availability: Verify that the product is available for the requested action. Check the product status in the product master data.
  Review Configuration: Ensure that the product is correctly configured in the system. This includes checking the product hierarchy, pricing, and any relevant settings.
  User Authorizations: Confirm that the user has the necessary authorizations to access and manipulate the product. This may involve checking roles and permissions in the SAP system.
  Data Validation: Review the product master data for any inconsistencies or missing information. Correct any issues found.
  Integration Check: If applicable, check the integration settings between SAP CRM and other systems (like SAP ERP) to ensure data is being transferred correctly.
  Consult Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM product management and Interaction Center functionalities for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with an SAP expert for further assistance.