How To Fix CRM_IU_IC_6X_PRP002 - & Products found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 002

• Message text: & Products found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP002 - & Products found ?

  The SAP error message CRM_IU_IC_6X_PRP002 typically relates to issues in the SAP CRM (Customer Relationship Management) system, particularly in the context of the Interaction Center (IC) or when dealing with product-related data. This error can occur when there are problems with product availability, product configuration, or data inconsistencies in the CRM system.
  Cause:
  
  Product Configuration Issues: The product may not be properly configured in the system, leading to inconsistencies.
  Data Inconsistencies: There may be discrepancies between the product data in the CRM and the backend systems (like ERP).
  Missing Master Data: Required master data for the product may be missing or incomplete.
  Authorization Issues: The user may not have the necessary permissions to access or view the product data.
  System Integration Issues: Problems with the integration between CRM and other systems (like ERP) can lead to this error.
  
  Solution:
  
  Check Product Configuration: Ensure that the product is correctly configured in the system. Verify the product master data and ensure all required fields are filled out.
  Data Consistency Check: Run consistency checks to identify any discrepancies between the CRM and backend systems. Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check order data.
  Review Master Data: Ensure that all necessary master data (like material master, customer master) is available and correctly maintained.
  Authorization Check: Verify that the user has the necessary authorizations to access the product data. Check roles and authorizations in the user profile.
  Integration Monitoring: If the issue is related to integration, check the middleware (like SAP PI/PO) for any errors or issues in data transfer between systems.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 (for data dictionary) to investigate the issue further.
  SAP Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_IU_IC_6X_PRP002 effectively.