How To Fix CRM_IU_IC_6X_MD063 - Contact person &1 does not match confirmed business partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 063

• Message text: Contact person &1 does not match confirmed business partner &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD063 - Contact person &1 does not match confirmed business partner &2 ?

  The SAP error message CRM_IU_IC_6X_MD063 indicates a mismatch between the contact person and the confirmed business partner in the context of SAP Customer Relationship Management (CRM). This error typically arises when there is an inconsistency in the data related to business partners and their associated contact persons.
  Cause:
  
  
  Data Mismatch: The contact person specified in the transaction does not match the business partner that has been confirmed or selected. This could happen if:
  
  The contact person is not correctly assigned to the business partner.
  The business partner has been changed or updated, but the contact person information has not been updated accordingly.
  There are multiple entries for the same business partner, leading to confusion.
  
  
  
  Configuration Issues: There may be configuration settings in the CRM system that enforce strict validation rules regarding business partners and contact persons.
  
  
  User Input Error: The user may have inadvertently selected the wrong contact person or business partner during the transaction.
  
  
  Solution:
  
  
  Verify Business Partner and Contact Person:
  
  Check the details of the business partner and the contact person in the system. Ensure that the contact person is correctly assigned to the business partner.
  Use transaction codes like BP (Business Partner) to review the details.
  
  
  
  Update Data:
  
  If there is a mismatch, update the contact person or business partner information as necessary to ensure they match.
  If the contact person needs to be changed, ensure that the new contact person is valid and associated with the business partner.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system to ensure that they are set up correctly. This may involve checking the settings for business partner relationships and contact person assignments.
  
  
  
  User Training:
  
  Ensure that users are trained on how to correctly select and assign business partners and contact persons to avoid future errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners and CRM_ORDER for handling CRM orders.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_IU_IC_6X_MD063 and ensure that the contact person and business partner information is consistent in your SAP CRM system.