How To Fix CRM_IU_IC_6X_MD062 - Contract account &1 does not match confirmed business partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 062

• Message text: Contract account &1 does not match confirmed business partner &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD062 - Contract account &1 does not match confirmed business partner &2 ?

  The SAP error message CRM_IU_IC_6X_MD062 indicates a mismatch between the contract account and the confirmed business partner in the context of SAP Customer Relationship Management (CRM) and Interaction Center (IC). This error typically arises during processes that involve contract accounts and business partner assignments, such as when creating or processing service requests, sales orders, or other transactions.
  Cause:
  The error occurs due to one of the following reasons:
  
  Mismatch in Data: The contract account specified does not correspond to the business partner that has been confirmed in the system. This could happen if the contract account is not correctly assigned to the business partner or if there are multiple business partners associated with the same contract account.
  Configuration Issues: There may be configuration issues in the system that lead to incorrect mappings between contract accounts and business partners.
  Data Inconsistencies: There could be inconsistencies in the master data, such as changes made to the business partner or contract account that have not been properly updated in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Data:
  
  Check the contract account and business partner details in the system. Ensure that the contract account is correctly assigned to the business partner.
  Use transaction codes like BP (Business Partner) and FBL1N (Vendor Line Item Display) or FBL3N (G/L Account Line Item Display) to review the details.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to contract accounts and business partners in the SAP system. Ensure that the settings are correctly defined to allow for proper mapping.
  If necessary, consult with your SAP Basis or configuration team to ensure that the settings align with business requirements.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data. This can help in identifying any records that need to be corrected.
  Use transaction SE16 or SE11 to access the relevant database tables and check for inconsistencies.
  
  
  
  Update Records:
  
  If you find any discrepancies, update the records accordingly to ensure that the contract account matches the confirmed business partner.
  If changes were made to the business partner or contract account, ensure that all related records are updated to reflect these changes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for additional insights or updates that may be relevant to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above checks and corrections, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, CRM_ORDER for managing CRM orders, and IC for Interaction Center transactions.
  SAP Notes: Search for SAP Notes related to CRM_IU_IC_6X_MD062 for any patches or updates that may address this issue.
  Master Data Management: Ensure that your organization has a robust master data management process in place to prevent such mismatches in the future.
  
  By following these steps, you should be able to identify and resolve the cause of the error message effectively.