How To Fix CRM_IU_IC_6X_MD023 - Only key field &1 was transferred to search query &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 023

• Message text: Only key field &1 was transferred to search query &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD023 - Only key field &1 was transferred to search query &2 ?

  The SAP error message CRM_IU_IC_6X_MD023 indicates that only the key field (usually a unique identifier) was transferred to a search query, which may not be sufficient for the system to return meaningful results. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with search queries in the Interaction Center (IC).
  Cause:
  
  Insufficient Search Criteria: The search query is being executed with only the key field provided, which may not be enough to retrieve the desired records. The system expects additional fields to refine the search.
  Configuration Issues: There may be issues with the configuration of the search queries in the CRM system, leading to incomplete or incorrect data being passed to the search function.
  Data Integrity Issues: The data in the database may not be properly maintained, leading to situations where only the key field is available for searches.
  
  Solution:
  
  Provide Additional Search Criteria: Modify the search query to include more fields beyond just the key field. This can help the system narrow down the results and return more relevant data.
  Check Configuration: Review the configuration settings for the search queries in the CRM system. Ensure that the search queries are set up correctly and that all necessary fields are included.
  Data Maintenance: Ensure that the data in the relevant tables is complete and accurate. If there are missing fields or records, consider updating the data to ensure that all necessary information is available for searches.
  Debugging: If you have access to the development environment, you can debug the search query to see what fields are being passed and why only the key field is being used. This may provide insights into any underlying issues.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to CRM search queries, such as CRMD_ORDER for order management or CRMD_ORDERADM_H for order administration.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide guidance on configuring search queries in CRM.
  Documentation: Review the official SAP documentation for CRM Interaction Center to understand how search queries are structured and what fields are typically required.
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.