How To Fix CRM_IU_IC_6X_MD005 - Error during identification: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 005

• Message text: Error during identification: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD005 - Error during identification: &1 ?

  The SAP error message CRM_IU_IC_6X_MD005 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and involves issues during the identification process of a business partner or customer.
  Cause:
  The error message CRM_IU_IC_6X_MD005 indicates that there was an error during the identification of a business partner or customer. This can happen due to several reasons, including:
  
  Missing or Incorrect Data: The data provided for identification (like customer number, name, or other identifiers) may be missing or incorrect.
  Configuration Issues: There may be issues with the configuration of the CRM system or the Interaction Center settings.
  Authorization Problems: The user may not have the necessary authorizations to access the data or perform the identification.
  System Errors: There could be underlying system errors or inconsistencies in the database.
  
  Solution:
  To resolve the CRM_IU_IC_6X_MD005 error, you can take the following steps:
  
  Check Input Data: Ensure that the data you are using for identification is complete and accurate. Verify that the customer number or other identifiers are correct.
  Review Configuration: Check the configuration settings in the CRM system, especially those related to the Interaction Center. Ensure that all necessary settings are correctly configured.
  Authorization Check: Verify that the user has the appropriate authorizations to perform the identification. You may need to consult with your SAP security team to ensure the user roles are correctly assigned.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be available.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRM_IC that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to CRM_IU_IC_6X_MD005 in the SAP Support Portal for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.