How To Fix CRM_ITSM_EXT_SRV003 - Input data is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ITSM_EXT_SRV - Message class for external services for CRM IT Service Mgmt

• Message number: 003

• Message text: Input data is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ITSM_EXT_SRV003 - Input data is missing ?

  The SAP error message CRM_ITSM_EXT_SRV003: Input data is missing typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Incident Management or Service Request processes. This error indicates that certain required input data is not being provided when trying to execute a function or transaction.
  Causes:
  
  Missing Required Fields: The most common cause is that one or more mandatory fields in the transaction or function are not filled out. This could be in the service request, incident, or any related object.
  Incorrect Configuration: There may be issues with the configuration of the CRM system, where certain fields are expected but not properly set up.
  Data Transfer Issues: If data is being transferred from another system (like an external system or legacy system), there may be issues with the data mapping or transfer process.
  User Authorization: Sometimes, the user may not have the necessary authorizations to access certain data fields, leading to the perception that data is missing.
  
  Solutions:
  
  Check Required Fields: Review the transaction or function you are trying to execute and ensure that all mandatory fields are filled out. Look for any fields marked with an asterisk (*) or highlighted in red.
  Review Configuration: If you have access to the configuration settings, check the settings for the relevant CRM components to ensure that all required fields are correctly defined.
  Data Mapping: If data is being imported or transferred, verify the mapping of fields between systems to ensure that all required data is being sent correctly.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and input the required data. You may need to consult with your SAP security team.
  Debugging: If you have access to technical resources, consider debugging the transaction to identify exactly where the input data is missing. This may require the help of an ABAP developer or SAP consultant.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. Sometimes, SAP releases patches or notes that provide solutions or workarounds for known issues.
  Documentation: Review the official SAP documentation for CRM and IT Service Management (ITSM) to understand the required fields and processes better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.