How To Fix CRM_ITSM_EXT_SRV002 - ICF Service &1 is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ITSM_EXT_SRV - Message class for external services for CRM IT Service Mgmt

• Message number: 002

• Message text: ICF Service &1 is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ITSM_EXT_SRV002 - ICF Service &1 is not active ?

  The SAP error message CRM_ITSM_EXT_SRV002 indicates that a specific ICF (Internet Communication Framework) service is not active. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access certain functionalities that rely on ICF services.
  Cause:
  The error is caused by the ICF service not being activated in the SAP system. Each ICF service must be explicitly activated to be accessible. If the service is not active, any attempt to access it will result in this error message.
  Solution:
  To resolve this error, you need to activate the relevant ICF service. Here are the steps to do this:
  
  
  Access the ICF Service Maintenance:
  
  Go to transaction code SICF in the SAP GUI.
  
  
  
  Locate the Service:
  
  In the ICF tree structure, navigate to the service that corresponds to the error message. The service name will be indicated in the error message as &1. For example, if the error message specifies CRM_ITSM_EXT_SRV002, you would look for a service related to CRM ITSM.
  
  
  
  Activate the Service:
  
  Right-click on the service and select Activate Service. If the service is already activated, you may want to check if it is properly configured.
  
  
  
  Check for Dependencies:
  
  Ensure that any parent services or required services are also activated. Sometimes, services depend on other services being active.
  
  
  
  Test the Service:
  
  After activation, you can test the service by accessing it through a web browser or using the relevant transaction in SAP CRM to see if the error persists.
  
  
  
  Related Information:
  
  ICF Services: ICF services are used to expose SAP functionality over HTTP/S. They are essential for web-based applications and services.
  Authorization: Ensure that the user has the necessary authorizations to access the ICF service.
  Transaction Codes: Besides SICF, you may also use transaction SICF to manage ICF services, and SICF_LOG to view logs related to ICF service calls.
  Documentation: Refer to SAP Help documentation for more details on ICF services and their configuration.
  
  If the issue persists after following these steps, you may need to check for additional configuration issues or consult with your SAP Basis team for further assistance.