How To Fix CRM_ISX_INV022 - Billing document &1 is already in activity clipboard

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_INV - Messages for display of external invoices

• Message number: 022

• Message text: Billing document &1 is already in activity clipboard

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_INV022 - Billing document &1 is already in activity clipboard ?

  The SAP error message CRM_ISX_INV022 indicates that a billing document is already present in the activity clipboard. This typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to process or manipulate a billing document that is already being referenced or is in use in the system.
  Cause:
  
  Duplicate Access: The billing document is already opened or being processed by another user or session.
  Session Management: The user may have multiple sessions open, and the billing document is already in one of those sessions.
  Clipboard Management: The activity clipboard is designed to hold references to documents for processing, and if a document is already there, it cannot be added again until it is removed.
  
  Solution:
  
  
  Check Activity Clipboard: 
  
  Go to the activity clipboard and check if the billing document is already listed there. If it is, you may need to remove it from the clipboard before trying to add it again.
  
  
  
  Close Other Sessions: 
  
  If you have multiple sessions open, check those sessions to see if the billing document is already being processed. Close or log out of those sessions if necessary.
  
  
  
  Refresh the Session: 
  
  Sometimes, simply refreshing the session or logging out and back in can resolve temporary issues with the clipboard.
  
  
  
  Clear Clipboard: 
  
  If you have administrative access, you can clear the clipboard for the user or session that is causing the issue.
  
  
  
  Check User Permissions: 
  
  Ensure that the user has the necessary permissions to access and manipulate the billing document.
  
  
  
  Consult with IT Support: 
  
  If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further, as there may be underlying issues with the system or user sessions.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with billing documents, such as CRM_BILLING or CRM_ORDER.
  Documentation: Review SAP documentation or user manuals related to CRM billing processes for additional context and troubleshooting steps.
  
  By following these steps, you should be able to resolve the error and continue working with the billing document in SAP CRM.