How To Fix CRM_ISX_INV020 - No billing detail records found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_INV - Messages for display of external invoices

• Message number: 020

• Message text: No billing detail records found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_INV020 - No billing detail records found ?

  The SAP error message CRM_ISX_INV020: No billing detail records found typically occurs in the context of billing and invoicing processes within the SAP Customer Relationship Management (CRM) module. This error indicates that the system could not find any billing detail records associated with the transaction or document you are trying to process.
  Causes:
  
  
  Missing Billing Data: The most common cause is that there are no billing detail records created for the specific transaction or document. This could happen if the billing process was not completed or if there was an error during the billing document creation.
  
  
  Incorrect Document Status: The document you are trying to access may not be in the correct status to generate billing details. For example, if the document is still in a draft state or has been canceled, it may not have associated billing records.
  
  
  Data Synchronization Issues: If there are issues with data synchronization between the CRM and ERP systems, it may lead to missing billing details.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view the billing details, leading to this error.
  
  
  Configuration Issues: Incorrect configuration in the billing or invoicing settings can also lead to this error.
  
  
  Solutions:
  
  
  Check Billing Document: Verify if the billing document has been created successfully. You can do this by checking the relevant transaction in the SAP system to see if billing details exist.
  
  
  Review Document Status: Ensure that the document you are trying to process is in the correct status. If it is in a draft or canceled state, you may need to complete or reactivate it.
  
  
  Recreate Billing Document: If the billing document is missing, you may need to recreate it. Ensure that all necessary data is entered correctly before attempting to generate the billing document again.
  
  
  Data Synchronization: If you suspect data synchronization issues, check the integration settings between CRM and ERP systems. You may need to run synchronization jobs or check for any errors in the data transfer.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access billing details. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  Configuration Review: Review the configuration settings related to billing and invoicing in the SAP system. Ensure that all necessary settings are correctly configured.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF03 (Display Billing Document) or CRM_ORDER (CRM Order Management) to check the status and details of billing documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to SAP documentation for detailed information on billing processes and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.