How To Fix CRM_ISX_CC_PROD069 - Archiving not possible; subscription product-specific data exists

CRM_ISX_CC_PROD069 - Overview

• Message type: E = Error

• Message class: CRM_ISX_CC_PROD - CrossCatalogMapping related messages

• Message number: 069

• Message text: Archiving not possible; subscription product-specific data exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_PROD069 - Archiving not possible; subscription product-specific data exists ?

  The SAP error message CRM_ISX_CC_PROD069 indicates that archiving is not possible because there is product-specific data related to a subscription that exists in the system. This typically occurs in the context of archiving data in SAP Customer Relationship Management (CRM) when there are dependencies or references to active subscription products.
  
  Cause:
  The error is triggered when you attempt to archive data related to subscriptions, but there are still active or relevant product-specific data entries in the system. This could include:
  
  Active subscriptions that reference the product.
  Open transactions or contracts that involve the subscription product.
  Related documents or records that have not been completed or closed.
  
  
  Solution:
  To resolve this error and enable archiving, you can follow these steps:
  
  
  Identify Active Subscriptions: Check for any active subscriptions that are linked to the product you are trying to archive. You can do this by using transaction codes like CRMD_ORDER or relevant reports to list active subscriptions.
  
  
  Close or Delete Active