How To Fix CRM_ISX_CC_PROD069 - Archiving not possible; subscription product-specific data exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_PROD - CrossCatalogMapping related messages

• Message number: 069

• Message text: Archiving not possible; subscription product-specific data exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_PROD069 - Archiving not possible; subscription product-specific data exists ?

  The SAP error message CRM_ISX_CC_PROD069 indicates that archiving is not possible because there is product-specific data related to a subscription that exists in the system. This typically occurs in the context of archiving data in SAP Customer Relationship Management (CRM) when there are dependencies or references to active subscription products.
  Cause:
  The error is triggered when you attempt to archive data related to subscriptions, but there are still active or relevant product-specific data entries in the system. This could include:
  
  Active subscriptions that reference the product.
  Open transactions or contracts that involve the subscription product.
  Related documents or records that have not been completed or closed.
  
  Solution:
  To resolve this error and enable archiving, you can follow these steps:
  
  
  Identify Active Subscriptions: Check for any active subscriptions that are linked to the product you are trying to archive. You can do this by using transaction codes like CRMD_ORDER or relevant reports to list active subscriptions.
  
  
  Close or Delete Active Subscriptions: If there are active subscriptions that are no longer needed, consider closing or deleting them. Ensure that you follow your organization's policies regarding data retention and deletion.
  
  
  Check Related Documents: Look for any related documents or transactions that may be preventing the archiving process. This could include sales orders, contracts, or service requests.
  
  
  Use Archiving Object: Ensure that you are using the correct archiving object for the data you are trying to archive. In the case of CRM, the relevant archiving object might be CRM_SUBSCRIPTION.
  
  
  Run Consistency Checks: Use transaction codes like SARA to run consistency checks on the archiving object. This can help identify any inconsistencies or issues that need to be resolved before archiving can proceed.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to archiving in CRM for any specific instructions or prerequisites that need to be met.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide additional insights or solutions based on the specific configuration of your system.
  
  
  Related Information:
  
  Archiving in SAP CRM: Understand the archiving process in SAP CRM, including the prerequisites and steps involved.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) and CRMD_ORDER (Manage CRM Orders).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional guidance on archiving issues in CRM.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it, allowing you to proceed with the archiving process.