How To Fix CRM_ISX_CC_MCC002 - .

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_MCC - MCC Relevant messages ( Scalable architecture)

• Message number: 002

• Message text: .

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_MCC002 - . ?

  The SAP error message CRM_ISX_CC_MCC002 typically relates to issues in the SAP Customer Relationship Management (CRM) module, particularly in the context of the Interaction Center or when dealing with customer communications. The error message usually indicates that there is a problem with the configuration or data related to the communication channel or the interaction record.
  Cause:
  
  Configuration Issues: The error may arise due to incorrect or incomplete configuration of the communication channels in the CRM system.
  Data Inconsistencies: There may be inconsistencies or missing data in the customer master records or interaction records.
  Authorization Problems: The user may not have the necessary authorizations to perform the action that triggered the error.
  System Bugs: Occasionally, the error may be due to bugs in the SAP system or specific patches that need to be applied.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the communication channels in the CRM system. Ensure that all necessary parameters are correctly set up.
  Validate Data: Check the customer master data and interaction records for any missing or inconsistent information. Ensure that all required fields are filled out correctly.
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to access the required functions in the CRM system.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. Applying the recommended corrections or updates may resolve the issue.
  Consult Documentation: Review the official SAP documentation for CRM and the Interaction Center for any specific guidelines related to the error.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that no new issues have been introduced.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_ISX_CC_MCC002 error message in your SAP system.