Message type: E = Error
Message class: CRM_ISX_CC_MCC - MCC Relevant messages ( Scalable architecture)
Message number: 002
Message text: .
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CRM_ISX_CC_MCC002
- . ?The SAP error message CRM_ISX_CC_MCC002 typically relates to issues in the SAP Customer Relationship Management (CRM) module, particularly in the context of the Interaction Center or when dealing with customer communications. The error message usually indicates that there is a problem with the configuration or data related to the communication channel or the interaction record.
Cause:
Configuration Issues: The error may arise due to incorrect or incomplete configuration of the communication channels in the CRM system. Data Inconsistencies: There may be inconsistencies or missing data in the customer master records or interaction records. Authorization Problems: The user may not have the necessary authorizations to perform the action that triggered the error. System Bugs: Occasionally, the error may be due to bugs in the SAP system or specific patches that need to be applied.
Solution: Check Configuration: Review the configuration settings for the communication channels in the CRM system. Ensure that all necessary parameters are correctly set up. Validate
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