How To Fix CRM_ISX_CC_ALLOW002 - No status change allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_ALLOW - Messages XBilling Allowances

• Message number: 002

• Message text: No status change allowed

What causes this issue?

No status change is allowed as long as no allowance definitions are
maintained

System Response

Status is set to <ZK>In Preparation</>

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_ALLOW002 - No status change allowed ?

  The SAP error message CRM_ISX_CC_ALLOW002: No status change allowed typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to change the status of a business transaction (like a sales order, service request, etc.) that is not allowed due to certain conditions or configurations.
  Causes:
  
  
  Status Profile Restrictions: The status profile assigned to the business transaction may have restrictions that prevent certain status changes. For example, if a transaction is in a completed state, it may not be allowed to revert to an earlier status.
  
  
  Business Rules: There may be specific business rules defined in the system that restrict status changes based on the current state of the transaction or other related conditions.
  
  
  User Authorizations: The user may not have the necessary authorizations to change the status of the transaction. This can be due to role-based access controls in the SAP system.
  
  
  Transaction Locking: The transaction might be locked by another user or process, preventing any changes to its status.
  
  
  Custom Logic: Custom enhancements or user exits may have been implemented that restrict status changes under certain conditions.
  
  
  Solutions:
  
  
  Check Status Profile: Review the status profile assigned to the transaction. Ensure that the desired status change is allowed within the profile settings.
  
  
  Review Business Rules: Consult with your business process owner or SAP functional consultant to understand any business rules that may be preventing the status change.
  
  
  User Authorizations: Verify that the user attempting the status change has the necessary authorizations. This may involve checking the user's roles and permissions in the SAP system.
  
  
  Transaction Locking: Check if the transaction is currently locked by another user. If so, you may need to wait until the lock is released or contact the user who has the lock.
  
  
  Debugging Custom Logic: If there are custom enhancements or user exits, review the code to identify any logic that may be preventing the status change. This may require the assistance of a developer familiar with the customizations.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional insights and troubleshooting steps.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER for managing CRM orders) that may help in troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.