How To Fix CRM_ISX_CC_ALLOW001 - Status '&1' can't be set after status '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_ALLOW - Messages XBilling Allowances

• Message number: 001

• Message text: Status '&1' can't be set after status '&2'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_ALLOW001 - Status '&1' can't be set after status '&2' ?

  The SAP error message CRM_ISX_CC_ALLOW001 indicates that there is a restriction on changing the status of a business object in the SAP CRM system. Specifically, the message states that the status '&1' cannot be set after the status '&2'. This typically occurs when there are predefined status transitions that are not allowed according to the business logic defined in the system.
  Cause:
  
  Status Transition Rules: The error is caused by the fact that the system has defined certain rules for status transitions. For example, if an object is in a "Completed" status, it may not be allowed to revert to a "Draft" status.
  Configuration Settings: The status management configuration in the SAP CRM system may have been set up in such a way that certain transitions are prohibited.
  Business Logic: The business process may dictate that certain statuses cannot be bypassed or reverted to ensure data integrity and compliance with business rules.
  
  Solution:
  
  Check Status Configuration: Review the status management configuration in the SAP CRM system. You can do this by navigating to the relevant customizing settings (transaction code SPRO) and checking the status profile for the object in question.
  Review Status Transition Matrix: Look at the status transition matrix to understand which transitions are allowed and which are not. This can help identify if the desired transition is valid.
  Adjust Business Process: If the transition is necessary for your business process, consider adjusting the business logic or the status configuration to allow for the desired transition.
  Consult Documentation: Refer to the SAP documentation or help resources for guidance on status management and transitions specific to your version of SAP CRM.
  Seek Help from SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a critical business process.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view the status of the business object or SPRO to access the configuration settings.
  Status Profiles: Familiarize yourself with how status profiles are defined and managed in SAP CRM.
  User Exits and BAdIs: If custom logic is involved, check for any user exits or BAdIs that might be influencing status transitions.
  Testing: After making any changes, ensure to test the status transitions in a development or quality environment before applying them to production.
  
  By understanding the cause of the error and following the suggested solutions, you should be able to resolve the issue effectively.