How To Fix CRM_ISX_CC312 - Enter a new price for the new validity period

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 312

• Message text: Enter a new price for the new validity period

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC312 - Enter a new price for the new validity period ?

  The SAP error message CRM_ISX_CC312 typically occurs in the context of pricing in the SAP Customer Relationship Management (CRM) module. This error indicates that a new price must be entered for a new validity period when you are trying to create or modify a pricing condition record.
  Cause:
  The error is triggered when:
  
  You are attempting to change the validity period of a pricing condition without providing a new price for that period.
  The system expects a new price to be defined for the new validity dates you are entering.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Validity Dates: Ensure that you are entering the correct new validity dates for the pricing condition. The new validity period should not overlap with existing periods unless you intend to change the pricing.
  
  
  Enter a New Price: When you are prompted with the error, you need to provide a new price for the new validity period. This can usually be done in the pricing condition record screen where you are making the changes.
  
  
  Review Existing Conditions: If there are existing pricing conditions that overlap with the new validity period, you may need to adjust or delete those conditions to avoid conflicts.
  
  
  Save Changes: After entering the new price and ensuring that all conditions are met, save your changes.
  
  
  Consult Documentation: If you are unsure about the pricing procedure or how to enter the new price, refer to the SAP documentation or help resources specific to your version of SAP CRM.
  
  
  Related Information:
  
  Pricing Procedure: Understand the pricing procedure in your SAP system, as it defines how prices are determined and what conditions are required.
  Condition Records: Familiarize yourself with how condition records work in SAP CRM, including how to create, modify, and delete them.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to pricing conditions in the system.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or provide additional guidance related to this error message.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM pricing.